Terms of service

Who you’re buying from

Lee Endley, trading as Lee Endley Online Fitness Coach. You can reach me at coach.leeendley@gmail.com.

What you’re buying

One to one online coaching for 3, 6 or 12 months. That’s your training programme, nutrition coaching, sleep, recovery and habit coaching, weekly check-ins, progress reviews, and messaging with me. The coaching is the same on every package, only the length changes.

It’s fitness coaching, so it isn’t medical care, physiotherapy or dietetic advice.

The coaching agreement

The detail of how the coaching runs, including how your health is handled, is in the coaching agreement. You can read it here before you buy, and you’ll confirm it before your programme starts. If these terms and the coaching agreement ever say different things, the coaching agreement is the one that counts.

Price and payment

Paying monthly is the same package paid in instalments, so choosing it means agreeing to every payment for your package. They stop after the last one, and nothing renews unless you decide to carry on.

Prices are in pounds sterling. If you pay in another currency, checkout shows you the exact amount before you pay, and any conversion or bank charges are yours.

A discount code only applies to the package it was given for.

Your 14 days to cancel

You can cancel within 14 days of buying, for any reason, by emailing me at coach.leeendley@gmail.com. There’s a form at the bottom of this page you can use, but an email saying you want to cancel is enough.

Booking your kickoff call inside those 14 days means you’re asking me to start straight away. If you then cancel within the 14 days, you get a refund, less a fair amount for the coaching you’ve had up to the point you tell me. Refunds go back to the card you paid with, within 14 days.

The 30-day guarantee

Separately, if you follow the programme for its first 30 days and it isn’t working for you, you get your money back in full. The only condition is that you’ve actually done it: every session done and logged in the app, every check-in sent with your weight and photos, the nutrition followed, and at least one message to me each week.

Ask by email within 7 days of the end of those 30 days. What you’ve logged in the app is what decides it. It applies once, to your first package only, and not if the health information you gave me was false or incomplete. If you’re paying monthly, you get back what you’ve paid and no more payments are taken.

After that

Outside those two, payments aren’t refundable, and the full price of your package is due, including any monthly payments still to come. That’s because your programme is built for you and your place is held for the whole package.

Pausing

If illness, injury or travel gets in the way, tell me. A reasonable pause moves your end date back rather than cutting your coaching short, but it doesn’t change the price or when payments are taken.

Your health

Coaching isn’t medical advice. You need to tell me about any injury, pain, medical condition or medication before you start and whenever anything changes, and to check with a doctor if you’re not sure exercise is safe for you. You train within your own limits and at your own risk.

Results

I’ll build the best plan I can for you and keep adjusting it, but I can’t promise a particular result, because a lot of it depends on what you put in.

The rest

• You need to be 18 or over to buy coaching.
• My liability to you is limited as the coaching agreement sets out, except where the law doesn’t allow that.
• I may update these terms. The version you agreed to when you bought is the one that applies to your package.
• These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute.
• How I handle your information is in my privacy policy.

Cancellation form

You only need this if you want to cancel within the 14 days, and an email does the same job.